The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 24, 2018
Filed:
May. 18, 2015
Applicant:
Interactive Intelligence Group, Inc., Indianapolis, IN (US);
Inventors:
Kalpit Patel, Cary, NC (US);
Richard J. Walsh, Raleigh, NC (US);
Michael David Snyder, Noblesville, IN (US);
Assignee:
Other;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 3/42 (2006.01); H04L 12/58 (2006.01); H04M 3/523 (2006.01); H04M 7/00 (2006.01); G10L 15/26 (2006.01); G10L 15/32 (2013.01);
U.S. Cl.
CPC ...
H04M 3/42382 (2013.01); H04L 51/04 (2013.01); H04L 51/066 (2013.01); H04M 3/523 (2013.01); H04M 7/0045 (2013.01); G10L 15/26 (2013.01); G10L 15/32 (2013.01); H04M 2201/40 (2013.01); H04M 2201/60 (2013.01);
Abstract
Methods for dynamically switching communications to text interactions are provided. In one example, a method includes the steps of receiving a phone call and determining a voice queue wait time exceeds a predetermined threshold. The phone call is routed to a speech-to-text queue based on the determination, and an audio signal associated with the phone call is converted to an instant message interaction.