The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 24, 2018
Filed:
Dec. 04, 2015
Oracle International Corporation, Redwood Shores, CA (US);
Ben Fisher, Bozeman, MT (US);
Kevin Dean Miller, Belgrade, MT (US);
Kevin Fenger, San Francisco, CA (US);
Hari Krishna Menon, Coppell, TX (US);
Timothy Gradl, South Jordan, UT (US);
ORACLE INTERNATIONAL CORPORATION, Redwood Shores, CA (US);
Abstract
A method of quantifying resolution times through external networks includes receiving, from an external network, a transmission indicating an incident. The transmission includes a first time at which an indication of the incident was posted to the external network. The method may also include generating an incident record associated with the incident, submitting the incident record to an incident management process to resolve the incident, and receiving an indication that the incident is resolved. The method may additionally include submitting a request to the external network to post the indication that the incident is resolved, and receiving, from the external network, a second time at which the indication that the incident is resolved was posted by the external network.