The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 24, 2018
Filed:
May. 29, 2015
Rockwell Automation Technologies, Inc., Mayfield Heights, OH (US);
Matthew R. Ericsson, Lyndhurst, OH (US);
Ashish Anand, Mayfield Heights, OH (US);
Joseph Harkulich, Willoughby, OH (US);
Kurt A. Helfrich, Mentor, OH (US);
Rockwell Automation Technologies, Inc., Mayfield Heights, OH (US);
Abstract
Techniques to facilitate assistance to a user of an industrial application associated with an industrial automation environment are disclosed herein. In at least one implementation, a graphical user interface (GUI) associated with the industrial application is displayed on a display system of a computing system. The computing system collect contextual information comprising data associated with the industrial application. A help session is initiated with an assisting entity from within the industrial application, and the contextual information is transferred for delivery to the assisting entity.