The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 17, 2018
Filed:
Dec. 18, 2015
At&t Mobility Ii Llc, Atlanta, GA (US);
At&t Intellectual Property I, L.p., Atlanta, GA (US);
Jeffrey Krinsky, Woodinville, WA (US);
Jennifer Yates, Morristown, NJ (US);
AT&T INTELLECTUAL PROPERTY I, L.P., Atlanta, GA (US);
AT&T MOBILITY II LC, Atlanta, GA (US);
Abstract
A method includes determining, at a processor of an automated attendant system, whether a customer service representative is available to speak with a caller. The method also includes scheduling a call back time in response to a determination that the customer service representative is not available to speak with the caller. The call back time indicates a time where the customer service representative will call the caller. The method further includes providing the call back time to the caller and receiving an availability flag from the caller at the call back time. The availability flag indicates whether the caller is available to receive a call from the customer service representative. The method also includes providing a call back signal to the customer service representative based on the availability flag. The call back signal indicates to the customer service representative whether to call the caller at the call back time.