The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jul. 17, 2018

Filed:

Aug. 03, 2007
Applicant:

John W. Fisher, Jr., Boulder, CO (US);

Inventor:

John W. Fisher, Jr., Boulder, CO (US);

Assignee:

TROPPUS SOFTWARE L.L.C., Boulder, CO (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/10 (2012.01); G06F 9/451 (2018.01); G06Q 30/02 (2012.01);
U.S. Cl.
CPC ...
G06F 9/453 (2018.02); G06Q 10/10 (2013.01); G06Q 30/02 (2013.01);
Abstract

An embodiment of a method for obtaining customer support includes transmitting parameters specific to an end user product to a network-based application operable to dynamically generate a web page instructive of a solution to a problem associated with the end user product based on the parameters; receiving an interactive link to the dynamically generated web page; and browsing the dynamically generated web page by selecting the interactive link. The method may further include implementing the solution by performing steps instructed in the web page. An embodiment of a system is operable to perform operations comprising receiving parameters specific to an end user product; dynamically generating a web page instructive of a solution to a problem associated with the end user product based on the parameters; generating an interactive link to the dynamically generated web page.


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Fisher, Jr., John. (2018). System and method for providing network-based technical support to an end user (U.S. Patent No. 10025604). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10025604

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