The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 10, 2018
Filed:
Apr. 30, 2012
Currie P. Boyle, Burnaby, CA;
Homa Javahery, New Westminster, CA;
Eniko I. Rozsa, Coquitlam, CA;
Paul A. Yamamoto, Burnaby, CA;
Currie P. Boyle, Burnaby, CA;
Homa Javahery, New Westminster, CA;
Eniko I. Rozsa, Coquitlam, CA;
Paul A. Yamamoto, Burnaby, CA;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for providing information to a user in response to a received user query. A natural language analysis generates substrings relevant to the user query. An ontology analysis outputs: terms of an ontology matching the relevant generated substrings; and relationships between the terms. A query analysis analyzes the user query regarding the outputted terms and relationships, including ascertaining whether the user query is more suitable for service than for an information search. If it is so ascertained, then service actions for the user to perform are identified to the user. If it is not so ascertained, then: the user query is refined based on the outputted terms and relationships; a search query is generated based on the refined user query, a search is initiated based on the search query, and results of the search are provided to the user.