The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 10, 2018
Filed:
Dec. 01, 2016
Conduent Business Services, Llc, Dallas, TX (US);
Robert William Burke, Jr., McKinney, TX (US);
David W. Covert, Ontario, NY (US);
Conduent Business Services, LLC, Dallas, TX (US);
Abstract
A distributed computing system for managing solutions for print device support requests includes a solution data store and a solution processing system. The system receives a support request via the user interface that includes input data and search terms that pertain to an issue with a print device. The system uses the input data and the search terms to generate a search query, and queries the solution data store using the search query to identify a list of possible solutions for the support request. The system receives a selection of the possible solutions. For each selection, the system generates a session record for the support request, correlates the possible solution associated with the selection with the input data and search terms, generates factors based on the correlation, and uses the generated factors to update fields of a solution index in the data store for the possible solution.