The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 03, 2018
Filed:
Apr. 29, 2014
Palo Alto Research Center Incorporated, Palo Alto, CA (US);
Mark Jeffrey Stefik, Portola Valley, CA (US);
Craig Eldershaw, Belmont, CA (US);
Lu Jia, Mountain View, CA (US);
Pai Liu, Sunnyvale, CA (US);
Makiko Taniguchi, San Francisco, CA (US);
Sureyya Tarkan, Palo Alto, CA (US);
Francisco Eduardo Torres, San Jose, CA (US);
Edward Wu, San Jose, CA (US);
Peter Jarvis, Sunnyvale, CA (US);
CONDUENT BUSINESS SERVICES, LLC, Florham Park, NJ (US);
Abstract
A computer-implemented system and method for integrating user observations into operational data is provided. A database maintains notes each having received from a user and comprising a subjective observation. Operational data including workflow data of an objective nature is defined. Each of the notes is associated with one or more tags. The note associated with the tags is further maintained in the database. Criteria for retrieving the note are defined for the workflow data and forming a query for each of the workflow data. The query to select the note associated with the tags is executed for the workflow data based on the criteria and the selected note is integrated into the workflow data. The workflow data with the integrated note is displayed on a display.