The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 03, 2018
Filed:
Dec. 18, 2015
Amazon Technologies, Inc., Seattle, WA (US);
Vikas Seshagiri Rao Bhardwaj, Seattle, WA (US);
Jared Kane Kramer, Seattle, WA (US);
Hung Chiu Phillip Keung, Seattle, WA (US);
Kapil Chahal, Redmond, WA (US);
Tarun Agarwal, Seattle, WA (US);
Jason Sun, Bellevue, WA (US);
Gunashekar Jayaraman, Redmond, WA (US);
Dhvani Yogesh Shah, Seattle, WA (US);
Ariel Grob Dos Santos, Seattle, WA (US);
Sheng Bi, Bellevue, WA (US);
Polly Po Yee Lee, Seattle, WA (US);
Anirban Chakraborty, Lynnwood, WA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
Disclosed are various embodiments for an automated service agent. Natural language inputs are obtained from a client. The natural language inputs and other data are input to machine learning models to identify intents reflected in the natural language inputs. A state in a workflow is updated to reflect the identified intents. Responses may be communicated to the client to further progress in the workflow.