The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 26, 2018
Filed:
Jun. 18, 2015
Emotient, Inc., San Diego, CA (US);
Javier Movellan, La Jolla, CA (US);
Marian Steward Bartlett, San Diego, CA (US);
Ian Fasel, San Diego, CA (US);
Gwen Ford Littlewort, Solana Beach, CA (US);
Joshua Susskind, La Jolla, CA (US);
Jacob Whitehill, Cambridge, MA (US);
Emotient, Inc., San Diego, CA (US);
Abstract
In selected embodiments, one or more wearable mobile devices provide videos and other sensor data of one or more participants in an interaction, such as a customer service or a sales interaction between a company employee and a customer. A computerized system uses machine learning expression classifiers, temporal filters, and a machine learning function approximator to estimate the quality of the interaction. The computerized system may include a recommendation selector configured to select suggestions for improving the current interaction and/or future interactions, based on the quality estimates and the weights of the machine learning approximator.