The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 26, 2018
Filed:
Nov. 09, 2016
Hipmunk, Inc., San Francisco, CA (US);
Adam Julian Goldstein, San Francisco, CA (US);
Alex Quintana, San Francisco, CA (US);
Eric Palm, San Francisco, CA (US);
Gregory Millam, San Francisco, CA (US);
Zohaib Ahmed, San Francisco, CA (US);
Hipmunk, Inc., San Francisco, CA (US);
Abstract
Example embodiments provide a system and method for analyzing conversations and determining whether to participate with a response. A networked system receives, over a network, a communication that is a part of a conversation involving one or more users, whereby the networked system is a participant in the conversation. The networked system analyzes the communication including parsing key terms from the communication. The networked system then identifies a sentiment of a user among the one or more users based on the parsed key terms. Based on the identified sentiment, the networked system determines whether to respond to the communication. In response to a determination to respond, the networked system generates a customized response and transmits the customized response, over the network, to a device of the user. The customized response may comprise questions or a set of options related to the conversation.