The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 26, 2018
Filed:
Sep. 26, 2016
International Business Machines Corporation, Armonk, NY (US);
Gregg M. Arquero, Poughkeepsie, NY (US);
Eli M. Dow, Wappingers Falls, NY (US);
Syed F. Hossain, Hopewell Junction, NY (US);
Joshua Schaeffer, White Plains, NY (US);
Yunli Tang, Poughkeepsie, NY (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
Techniques are provided for performing automated operations to analyze and prioritize incoming user messages. An indication of a message sent to a recipient user is received. Based at least in part on configuration information associated with the recipient user, the received message is analyzed. Analyzing the received message includes at least one of determining sentiments associated with the received message, determining intentions associated with the received message, determining document classes associated with the received message, and generating summary information corresponding to the received message. Based at least in part on the analyzing of the received message, a prioritized listing of multiple messages associated with the recipient user, including the received message, is displayed to the recipient user.