The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 19, 2018
Filed:
Feb. 02, 2015
Telefonaktiebolaget L M Ericsson (Publ), Stockholm, SE;
Joerg Niemoeller, Sundbyberg, SE;
Lisa Sawin, Bridgewater, NJ (US);
Telefonaktiebolaget LM Ericsson (Publ), Stockholm, SE;
Abstract
A method and score management node for supporting service evaluation by obtaining a perception score P reflecting a user's experience of a service delivered by means of a telecommunication network. The score management node receives network measurements related to service events when the service is delivered to the user. For each received network measurement, the score management node determines a quality score Q reflecting the user's perception of quality of service delivery by applying a first function on the network measurement, and determines an associated significance S reflecting the user's perception of importance of service delivery by applying a second function on the network measurement. The first and second functions are dependent on network measurement type. The perception score P is then calculated based on the determined quality scores Q and associated significances S, wherein the calculated perception score P is made available for use in the service evaluation.