The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 19, 2018
Filed:
Nov. 23, 2015
International Business Machines Corporation, Armonk, NY (US);
Pritpal S. Arora, Bangalore, IN;
Bijo S. Kappen, Bangalore, IN;
Gopal S. Pingali, Mohegan Lake, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
In an approach for providing tagging for problem resolution that works across multiple collaboration channels, a processor receives an indication of a problem statement. A processor monitors a collaboration channel for a new tag. A processor analyzes the new tag to determine a type of tag. A processor sends a notification of the new tag to the collaboration channel. A processor stores the new tag to a database of tags. A processor forms a cluster of correlated tags. A processor sends a notification of the cluster of correlated tags and a recommended action. A processor monitors the collaboration channel for an information request. A processor matches the information request with at least one tag in the database. A processor sends a notification of matches of the information request with the at least one tag found to the collaboration channel. A processor updates the tags with received information.