Nice Systems Ltd.

Zvika Moretzky

Moshe Wasserblat

Oren Pereg

Leon Portman

Assaf Frenkel

Ilan Yosef

Ezra Daya

Tzach Ashkenazi

Gudmundur Kristjansson

Cromwell Fraser

Yaron Morgenstern

Embodiments of the invention are directed to a method of providing a service to a user of a mobile communication device. A selection a service may be received. An optimal option for providing a selected service may be determined and displayed on a mobile communication device. A session including a voice communication channel and a data communication channel may be established and used to provide a selected service.

System and method for managing a customer service session

A transaction verification system and method may include receiving an interaction record describing communications between parties regarding a transaction event. The interaction record may include interactions having multiple communication formats. Transaction data describing transaction parameters input into a trading system during the transaction even may be compared to the interaction record. A matching score may be calculated that indicates a level of similarity between the interaction record and the transaction data. The matching score may be calculated for multiple of transaction events in an interaction log, and an interaction log score may be calculated.

Method and apparatus for transaction verification

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Tel Aviv, Israel

Zvika Moretzky