Microsoft Technology Licensing, LLC

Zohaib Haider Ali

Srinivasa Reddy Manda

David Paul Limont

Eduardo D Melo

Jun Yan

Selvaraj Nalliah

Hayley Lynn Steplyk

Russell Lee Simpson, Jr

Elena Catrinescu

Yamin Wang

Kevin Christopher Clement

Michael Brickman

Samuele Carpineti

Joseph Marcus

Joseph Patrick Masterson

Kenneth Fern

Andrew James Peacock

Thomas W Millett

Linda Chen Gray

Russell L Simpson, Jr

David Lloyd Meyers, Jr

Christian Piccolo

Eduardo Da Fonseca Melo

Ankit Goel

William Dean Saulnier

Mihir S Ray

Sirish Kumar Balaga

David Meyers

Deborah Eileen Sommers

Sara Manning L M Dawson

Akashdeep Khudia

Tao Zhang

Xiao Hu

Craig Edward Thomas

Sara Louise Manning Dawson

Sara Manning LM Dawson

Various parts of email content or entire emails may be recalled or modified after delivery through the use of links to cloud-storage, where the various parts of the email content may be stored. Different notification and modification methods may be employed to modify delivered content even after it is rendered for a recipient. While recipients may have a latest version of the email content, senders may be enabled to see a version history of changes in delivered email content.

Modification of delivered email content

An electronic mail (e-mail) display is generated for a user, showing a mailbox for the user. A next calendar item indication is persistently displayed on the e-mail display. The next calendar item includes a countdown timer showing a time until the next calendar item is scheduled to begin.

Displaying a countdown timer for a next calendar event in an electronic mail inbox

Controlling notifications based on an importance of the notifications to users is described. A service provider can receive notifications. The service provider can determine an order for sending the notifications based partly on priority levels assigned to the notifications and positions associated with presentations of the notifications. The service provider can send a first notification to at least one device in a first period of time. The service provider can determine that sending a second notification causes a conflict with a presentation policy. Accordingly, the service provider can determine a second period of time subsequent to the first period of time to send the second notification to the at least one device based partly on a lapse of a predetermined amount of time and/or an occurrence of an event, and can send the second notification to the at least one device in the second period of time.

Smart notifications

Techniques and technologies for smart support systems are described. In at least some embodiments, a method comprises: receiving an indication of a user invoking a support facility due to a problem experienced with a software application; obtaining user-related information including at least one of an age of the user or at least one indication of proficiency of the user with operation of the software application; obtaining problem-related information related to the problem experienced with the software application; and selecting a starting point of a support path based at least partially on the problem-related information and the user-related including at least one of an age of the user or at least one indication of proficiency of the user with operation of the software application, the support path defining one or more operations intended to address the problem experienced with the software application.

Smart support

Variety of approaches to optimize performance based on behavioral and situational signals are described. A productivity service initiates operations to optimize performance upon receiving a behavioral signal and/or a situational signal associated with a user. The behavioral signal and/or the situational signal are analyzed to infer a usage pattern associated with a component of an application. Next, a failure of the usage pattern is detected in a comparison to an utility threshold. In response, the application is instructed to interrupt an execution of the component.

Optimizing performance based on behavioral and situational signals

A computer-implemented technique is described herein for customizing user experience on a per-user basis. In some implementations, the technique involves: collecting feedback information from a user pertaining to the user's interaction with a program feature; determining a modification to be made to the program feature based on the feedback information; making the modification; notifying the user of the modification; and receiving the user's post-modification assessment of the modification. The technique enables a program provider to quickly modify program features in an automated manner, with no (or reduced) effort by human developers, and at consequent reduced cost. In addition, the technique improves the users' experience with the program features since the program modifications are tailored to each user's preferences.

Customizing program features on a per-user basis

Growing community of inventors

Everett, WA, United States of America

Zohaib Haider Ali