Salesforce, Inc.

Slack Technologies, Inc.

Zhifeng Deng

Adam Jamison Oliner

Alexander Nicholas Johnson

Renaud Bourassa-Denis

Aaron J Maurer

Leigh Ann Johnson

Aaron Mauer

Discovery of communication platform features or exposure of such features to the user may include generating embeddings for a variety of types of communication platform content and communications. These embeddings may be used to characterize and compare various communication platform features and ultimately expose these features to a user when the user may not have otherwise encountered them. The embeddings may additionally or alternatively be used to determine a degree of alignment.

Embeddings-based discovery and exposure of communication platform features

A communication platform may comprise different systems for helping a user discover features of the platform. However, the systems may generate different results. An application programming interface (API) may receive such outputs and may be configured to select between the outputs based on detecting a state at a user's computing device and/or using a machine-learned model to weight the outputs and/or probabilities associated therewith using a target metric. The API may then rank the outputs and select from among them based at least in part on the target metric.

Embeddings-based recommendations of latent communication platform features

Discovery of communication platform features or exposure of such features to the user may include generating embeddings for a variety of types of communication platform content and communications. These embeddings may be used to characterize and compare various communication platform features and ultimately expose these features to a user when the user may not have otherwise encountered them. Embeddings may be generated to characterize a user's interactions with a communication platform and/or characterize a channel and the embeddings may be used to expose methods of communicating with the user and/or over the channel.

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Fremont, CA, United States of America

Zhifeng Deng