International Business Machines Corporation

Zhi Yu Yue

Shou Hui Wang

Su Ying Rui

Zhang Li

Paul R Bastide

Li Ni Zhang

Pei Sun

Yun Zhi Lin

Shu Li

Disclosed are a method, apparatus and system for instant message routing. The method includes: receiving a communication request from a source client to a destination client; acquiring the context associated with the source client and the destination client; and selecting a sub-user of the destination client for communication using a policy according to the context. When a source client requests communication with a virtual user, the method can route the communication request using a policy according to the context, to a sub-user of the virtual user which once communicated with the source client.

Instant message (IM) routing to a virtual user consisting of a group of possible sub-users associated with a common IM identity

An approach for identifying and managing tasks in an e-mail system. An e-mail task manager, receives an e-mail and creates n-grams based on e-mail data content and metadata content. The e-mail task manager identifies the e-mail as a task e-mail based on analyzing the n-grams to detect a task and a task owner. The e-mail task manager determines task details associated with the task e-mail based on the n-grams and determines a collection of recommended actions based on the task details. The e-mail task manager stores the collection of recommended actions and associated action states in a task history store. The e-mail task manager outputs the collection of recommended actions and the action states associated with the task e-mail based on the task owner and updates the collection of recommend actions and the associated action states based on interactions by the task owner.

Automatic e-mail content task identifier and action assistant

The invention relates to a system and a method for error reporting in software applications. A system in accordance with an embodiment includes: a dummy document generating unit for generating a dummy document from an original document, wherein the dummy document maintains a skeleton of the original document and contains dummy data as its content; and a dummy document reporting unit for sending the generated dummy document in an error report.

System and method for error reporting in software applications

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Beijing, China

Zhi Yu Yue