Clarabridge, Inc.

Zhexin Chen

Fabrice Martin

Ellen Loeshelle

Maksym Shcherbina

Ram Ramachandran

Eliana Vornov

Mark Arehart

Ivan Volonsevich

Sandesh Gade

Rafael Algara-Torre

Leonardo Apolonio

Caroline Kinsella

Implementations analyze transaction data and objectively capture pre-identified desired information about the analyzed transaction data in a consistently organized manner. An example system includes a user interface that enables a user to provide static portions and dynamic portions of a template. The dynamic portions identify variables that are replaced with either data extracted from the transaction or text based on the output of classifiers applied to the transaction. An example method includes applying classifiers to scoring units of a transaction to generate classifier tags for the scoring units and generating a narrative by replacing variables in an automated narrative template with text based on at least some of the classifier tags. The automated narrative template includes non-variable portions and at least some variable portions, each identifying a template variable and having variable replacement logic configured to replace the template variable using the classifier tags and/or data extracted from the transaction.

Automated narratives of interactive communications

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Fairfax Station, VA, United States of America

Zhexin Chen