Amazon Technologies, Inc.

Zhejun Henry Fang

Aditya Bhave

Venkatesh Duraibabu

Lakshminarasimhan Muralidharan

Sidharth Kodikal

Sagar Narang

Systems and methods for managing network connectivity of speech processing-enabled devices are provided. The speech-enabled device may periodically monitor a variety of metrics related to the network connectivity status of the device, and save those metrics in a local events log. The speech-enabled device may then periodically send those metrics to a remote speech processing management system. Users may then use voice commands to request the status of the speech-enabled device, and the speech-enabled device will send that request to the speech processing management system. The speech processing management system can then retrieve the historical metrics for that device and determine one or more inferences regarding the condition of the device. These inferences are used to diagnose potential network connectivity problems being experienced by the speech-enabled device, and to generate recommendations for remediating those problems. These recommendations may then be provided to the user as verbal instructions for troubleshooting and/or resolving those problems.

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Santa Clara, CA, United States of America

Zhejun Henry Fang