Siebel Systems, Inc.

Zhanye Tong

Wai Pak

Sanjeev Kumar

Wan C Lee

Yu Jen Wu

A method, system, computer system, computer program product and application programming interface to support the use of multiple external messaging systems from within an application program and to track activities performed using any of the multiple external messaging systems. The application program allows a preferred messaging system to prepare, send, and receive messages from within the application program to be specified for each user of the application program. Multiple external messaging systems are available to be configured as the preferred or default messaging system for a given user. Activities performed using any of the external messaging systems can be tracked in a comprehensive collection of data about activity performed via the application program.

Universal support for multiple external messaging systems

A system and method to integrate various collaboration systems with a browser based application systems. The system and method includes the application system and the collaboration system communicating with each other to transmit notifications and requests from a terminal coupled to both systems. The communication interface between the browser based application system and the collaboration system is based on a protocol such as HTTP protocol. The APIs for the inbound communications to the application system are transparent to the collaboration system and the APIs for the outbound communications are transparent to the application system. Parameter passing is done using configurable placeholders in URL and script templates.

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Foster City, CA, United States of America

Zhanye Tong