Verint Americas Inc.

Zealand Cooley

Mohamad Al-Sharara

José R Benkí

Anirudh Challa

Hamed Janani

Hong Wang

An anomaly detection system using machine learning to generate predicted survey scores for a given duration and a given metric based on historic survey score data. The system compares a predicted survey score to the actual survey score and identifies anomalous actual survey scores. The anomaly detection system trains a plurality of survey score prediction models using historic survey score data. Each survey score prediction model is based on a specific survey score metric and a specific duration. The survey score prediction models generate expected survey score results for the given duration and the given metric. Based on the user-determined filtering and tolerances, the system determines if the actual survey score result is anomalous. The system generates reports for the detected anomalies and continually updates the survey score prediction models with newly obtained actual survey results, thereby improving the anomaly detection accuracy over time.

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Albion, MI, United States of America

Zealand Cooley