United Services Automobile Association (usaa)

Zakery Layne Johnson

Thomas Bret Buckingham

Maland Keith Mortensen

Gabriel Carlos Fernandez

Debra Randall Casillas

Sudarshan Rangarajan

Charles Lee Oakes, Iii

Justin Dax Haslam

Vijay Jayapalan

Minya Liang

Eric J Smith

John Raymond Harris

Anthony Scott Farnsworth

Ross Andrew Thiele

Joshua Samuel Leonard

Robert Wilson Barner

Joshua S Kerr

John Shelton

Jonathan Edward Neuse

Sharon Kay Haverlah

Seth E Ethington

Heather Hernandez

Michael Scott McQuarrie

Amy R Marquez

Corey Pickrel

A method for electronically utilizing content in a communication between a customer and a customer representative is provided. An audible conversation between a customer and a service representative is captured. At least a portion of the audible conversation is converted into computer searchable data. The computer searchable data is analyzed during the audible conversation to identify relevant meta tags previously stored in a data repository or generated during the audible conversation. Each meta tag is associated with the customer. Each meta tag provides a contextual item determined from at least a portion of one of a current or previous conversation with the customer. A meta tag determined to be relevant to the current conversation between the service representative and the customer is displayed in real time to the service representative currently conversing with the customer.

Systems and methods to utilize text representations of conversations

Methods and systems for multiple channel authentication are described. In one embodiment, a request for an interaction is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the request may be routed to a representative based on the contextual information to continue the exchange.

Methods and systems for multiple channel authentication

An authentication system may receive non-voice biometric authentication information from a user and authenticate the user via a first authentication method using the non-voice biometric authentication information. After authenticating the user via the first authentication method, the authentication system can enhance or create, based on a verbal request or a verbal command received from the user, a voice profile associated with the user. Once the profile is enhanced or created, the user is enrolled into a voice biometric authentication program.

Systems and methods for authentication program enrollment

Methods and systems for receiving a detection of a physical presence of a user and, in response, initiating a start-up process on an enterprise device according to a profile associated with the user are described. Thereafter, the system receives authentication credentials at the enterprise device and the user is granted access to the enterprise device after the authentication credentials are verified.

Efficient startup and logon

Various embodiments of the technology described herein alleviate the need to specifically request enrollment information from a user to enroll the user in a passive voice authentication program. The system can receive one or more spoken words from a user. The system can determine that a voice profile is usable for user authentication. The system can select at least one word from the one or more spoken words to enroll the user into a voice authentication program without requiring further interaction from the user. The voice authentication program enables access to secure data in response to receiving the at least one word spoken by the user. After enrollment of the user into the voice authentication program, at least one word spoken by the user is received, and the user is authenticated based on the at least one word.

Selective passive voice authentication

A method, apparatus and system are disclosed for capturing an image of an item identifier by a wearable sensor. The item identifier can be analyzed to identify a specific item. The specific item can then be referenced to display information on the specific item, and display the results of analysis made with reference to the specific item.

Wearable electronic devices for automated shopping and budgeting with a wearable sensor

Various embodiments of the technology described herein alleviate the need to specifically request enrollment information from a user to enroll the user in a voice biometric authentication program. For example, the system can receive a verbal request or a verbal command and non-voice biometric authentication information from a user. The user can be authenticated via a first authentication method using the non-voice biometric authentication information. After the user is authenticated using the first authentication method, the system enrolls the user into a voice biometric authentication program for at least one portion of the verbal request or the verbal command without requesting enrollment information.

Various embodiments of the technology described herein alleviate the need to specifically request enrollment information from a user to enroll the user in a passive voice authentication program. The system can receive one or more spoken words from a user. The system can select at least one word from the one or more spoken words to enroll the user into a voice authentication program without requiring further interaction from the user. The voice authentication program selectively enables access to secure data in response to receiving the at least one word spoken by the user. After enrollment of the user into the voice authentication program, at least one word spoken by the user is received, and the user is authenticated based on the at least one word.

Various embodiments of the technology described herein alleviate the need to specifically request enrollment information from a user to enroll the user in a voice biometric authentication program. For example, the system can receive a voice interaction from a user where the voice interaction includes a request or a command having one or more portions. After the user is authenticated using non-voice biometric authentication information, the system enrolls the user into a voice biometric authentication program for at least one portion of the request or the command. The system also enrolls the user into the voice biometric authentication program for other requests or commands that include one of the at least one portion of the request or the command and portions of one or more second requests or commands for which the user has been enrolled into the voice biometric authentication program.

Growing community of inventors

Santa Clara, UT, United States of America

Zakery Layne Johnson