D8ai Inc.

Zai-Ching Wen

Hui Hsiung

Richard Li-Cheng Sheng

Fu-Chieh Chang

Yuh-Bin Tsai

You-Zheng Yin

Pei-Hua Chen

Yin-Hsuan Wei

Hsiang-Pin Lee

Angela Chen

A dispatcher virtual assistant (DVA) that can augment the capability of emergency dispatchers while reducing human errors. Major functions of the DVA include updating an emergency incident's status in real time, recommending or reminding the dispatcher to take proper actions at the right timing, answering the dispatcher's inquiries for task-related information, and fulfilling the dispatcher's request for an incident report. The DVA system includes a dispatcher language model based on machine-learning and deep-learning algorithms, for extracting the status of a live incident from incoming incident logs, and for processing and answering inquiries or requests from the dispatcher. It is customizable for different types of emergencies and for different local communities. The DVA can be used in tandem with an existing CAD system.

Virtual assistants for emergency dispatchers

Growing community of inventors

Taipei, Taiwan

Zai-Ching Wen