Saudi Arabian Oil Company

Zahrah Almousa

Baher Y Al Ramady

Mawada M Felemban

Hussain A AlNasser

Mohammad Khaled Almunea

Murtada Abdullah Alqushairi

Hanan Naji Al-Ali

Methods, systems, and computer-readable medium to perform operations comprising determining a plurality of metrics of data trafficked through a session border controller (SBC), the SBC in communication with an endpoint device and positioned along a data transmission connection between a network and a IP multi-media subsystem (IMS); detecting a packet loss performance metric of the data; in response to detecting the packet loss, determining that a retransmission of the SBC is degraded; in response to determining that the retransmission of the SBC is degraded, determining that an endpoint network response time (NRT) is degraded; in response to determining that the endpoint NRT is degraded, determining that an endpoint signaling response time (ART) is degraded; and in response to determining that the endpoint ART is degraded, identifying the endpoint device as a root cause of the packet loss performance metric of the data.

Root cause analysis for unified communications performance issues

Methods, systems, and computer-readable medium to perform operations comprising determining a plurality of metrics of data trafficked through a session border controller (SBC), the SBC in communication with an endpoint device and positioned along a data transmission connection between a network and a IP multi-media subsystem (IMS); detecting a jitter performance metric of the data; in response to detecting the jitter, determining that an endpoint network response time (NRT) is degraded; in response to determining that the endpoint NRT is degraded, determining that an endpoint signaling response time (ART) is degraded; and in response to determining that the endpoint ART is degraded, identifying the endpoint device as a root cause of the jitter performance metric of the data.

Techniques are described for providing cross-network communication between a telephone network and a radio network. For example, implementations can operate to provide two-way communication between a mobile radio device and a telephone, computing device, and/or other suitable device that connects to a telephone network, by creating two-way communications between a mobile radio network and a telephone network. This inter-communication between the two networks enables landline telephones and mobile devices that are connected to a telephone network to communicate with radio devices that are connected to radio network. Implementations provide a portal service and one or more voice radio interfaces (VRIs). The portal service can employ an interactive voice response system as a user interface, enabling a user calling in from a telephone network to provide information that is used to establish communications with radio devices connected to radio network. The VRIs intermediate communications between the networks.

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Dammam, Saudi Arabia

Zahrah Almousa