Salesforce Com, Inc.

Salesforce, Inc.

Yvonne Zhou

Marla Hay

Shivan Kaul Sahib

Yu Chen

Michael Allan Friedman

Described are methods and systems for using policies to comply with a person's request for data pertaining to the person, pursuant to applicable data privacy laws. A policy is retrieved responsive to receiving a query that includes data to identify records that store data pertaining to the person. The policy indicates first and second database objects, and respective first and second sets of fields, which store data that pertains to persons. The policy is applied. Applying the policy includes retrieving, as first values, data stored in the first set of fields of a first record associated with the data in the query, and retrieving, as second values, data stored in the second set of fields of a second record associated with the first record. The first and second values, and the names of the fields from which they were retrieved, are stored in a document.

Using policies to comply with a request from a person for data that pertains to a person

Implementations retrieve a first event that published to a first source of events responsive to updating, deleting, or inserting a first record in a database object that stores records relating to consent. The first event is processed. Processing the first event includes storing in an attribute of a second event an identifier for a second record that relates to the first record and that is in a second database object that stores records relating to consent. If the first record was inserted or updated, processing the first event includes storing in an attribute of the second event one or more identifiers and respective values of fields of the first record based on attributes of the first event.

Selectively processing an event published responsive to an operation on a database record that relates to consent

Methods and apparatus for updating a denormalized database object after updating, deleting, or inserting a record in a source database object are described. A first operation on a source database object that involves a record of the source database object being updated, deleted, or inserted is performed. A first part of a corresponding second operation involving a respective record of the denormalized database object being updated, deleted, or inserted is performed. A query result that references an aggregate field of a set of records in the denormalized database object is altered. The altering includes an aggregation operation using values in the query result being performed and altering that part of the query result that includes the aggregate field of the set of records. A second part is optionally performed to complete the corresponding second operation and update the denormalized database object.

Updating of a denormalized database object after updating, deleting, or inserting a record in a source database object

An indication of an action is received through and application program interface (API) provided by one or more hardware processing devices. The action corresponds to communication with a specified party. Multiple disparate tables stored in at least one database of a of a database environment associated with the one or more hardware processing devices are searched for records having the field property corresponding to the specified party. The field property from the corresponding multiple disparate tables are evaluated. A unified field property is determined based on the evaluation of the field property from the corresponding multiple disparate tables. The unified field property is returned through the API.

Techniques and architectures for managing privacy information and permissions across disparate database tables

At least one database table of denormalized values corresponding to selected values of field properties in records across multiple disparate tables of the database environment is maintained. A structured query is received through a structured query language application program interface (API). The structured query to request a listing of records across the multiple disparate tables of the database environment. The database table is searched for indications corresponding to records across the multiple disparate tables of the database environment corresponding to the selected values indicating communication with a specified party. A listing of records from across the multiple disparate tables that satisfy the selected values is returned through the structured query language API.

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San Francisco, CA, United States of America

Yvonne Zhou