Xerox Corporation

Conduent Business Services, LLC

Naver Corporation

Yves Hoppenot

Jutta Willamowski

Victor Ciriza

Frederic Roulland

Francois Ragnet

Caroline Privault

Stefania Castellani

Maria Antonietta Grasso

Jacki O'Neill

Fabien Guillot

Gabriela Csurka

Jean-Michel Renders

Jean-Marc Andreoli

Antonietta Grasso

Benjamin Vincent Hanrahan

Jerome Pouyadou

Grégoire Gerard

Mathieu Knibiehly

Fritz F Ebner

Guillaume M Bouchard

Shourya Roy

John Allott Moore

John Albert Wright

Pascal Valobra

Eric H Cheminot

Ana Fucs

Adrian Corneliu Mos

Nicolas Hairon

Lionel Cazenave

Anand Kumar Singh

Olivier Fambon

Jutta Williamowski

David Rozier

Ye Deng

Ruhul Islam

Michael Niemaz

Mario Cortes Cornax

Mario Jarmasz

Ismail Gunsaya

Christophe Legras

Frederic Somat

Divya Padmanabhan

Matthieu Mazzega

Michel Langlais

Gregory Bauduin

José Miguel Pérez Álvarez

Jutta Katharina Willamowski

A method includes: selecting a set of access points in a focus zone that identifies an area around the travel destination; determining access paths through one or more access points in the set of selected access points; listing crossings that the access paths pass through; for each of the listed crossings: determining a probability that the listed crossing is passed through by an access path; determining at least one complexity score of the listed crossing; determining a set of points of interest (POIs) along access paths passing through the listed crossing; and determining quality scores for the POIs, respectively, the quality score of one of the POIs reflecting a utility of that one of the POIs to facilitate orientation; selecting POIs from the set of POIs based on the quality scores; generating the access map including the access paths and the selected POIs; and outputting the access map.

System and method for generating origin-independent access maps

A computer-implemented method and system provide for externalizing data in process execution environments. The method includes extracting a data model from a domain specification. The data model includes a set of business objects, at least some of the business objects being linked to a domain-specific activity type by a business object relation. A database is generated from the data model which is accessible through an application program interface. Provision is made for a user to generate a domain-specific process model with links to business objects in the domain specification. The domain-specific process model is transformed to a domain-independent process model which has access to the database through the application program interface at runtime.

Data management externalization for workflow definition and execution

Methods, systems, and computer-readable media for digital document management. A physical context can be identified, wherein such a physical context includes three dimensions of data. One or more digital documents can be automatically linked to the physical context, after identifying the physical context. Constraints can then be combined, which are derived from the three dimensions of data, allow particular actions with respect to the digital document(s). The three dimensions of data include, for example, data indicative of location, time, and a social component (e.g., people present at a location). Actions with respect to the digital document can include, for example: an allowed action, a restricted action, or a prohibited action (e.g., read/write).

Method and system for document management considering location, time and social context

Methods and systems determining customer satisfaction in a work environment via prescriptive analytics. Self-reported data related to the perception of an agent with respect to customer satisfaction in a work environment (e.g., a call center) can be collected via an interface (e.g., an agent dashboard) that allows the agent to enter the self-reported data regarding the customer satisfaction. The self-reported data can then be correlated with an actual customer satisfaction score associated with the agent to derive data indicative of an interaction between the agent and a customer(s). Feedback data can then be provided via the interface indicating a correctness of the self-reported data based on correlating the self-reported data with the actual customer satisfaction score.

Prescriptive analytics for customer satisfaction based on agent perception

A power meter generates a time series of observations of power drawn by a device configured to operate in an active mode and to transition through a sequence of inactive modes comprising one or more intermediate inactive modes each having a bounded time duration terminating in a final inactive mode of unbounded time duration, and further configured to transition from any of the inactive modes to the active mode in response to a device activation signal. An electronic data processing device is programmed to determine statistical characteristics of the power draw of the device in each of the inactive modes by fitting a state model to the time series of observations. The state model represents each intermediate inactive mode including its bounded time duration and further includes a probabilistic representation of the transition from any of the inactive modes to the active mode in response to a device activation signal.

Printer device power consumption profiling and power management systems using same

An apparatus, method and non-transitory computer readable medium for generating a graphical representation to motivate a plurality of employees in a call center are disclosed. For example, the apparatus includes a display comprising a plurality of pixels, wherein each one of the plurality of pixels represents one or more of the plurality of employees, a computer-readable medium storing the graphical representation and a processor in communication with the display and the computer-readable medium, wherein the processor receives an indication from an endpoint device of one of the plurality of employees when the one of the plurality of employees achieves a call center objective and the processor causes a pixel of the plurality of pixels associated with the one of the plurality of employees to turn on in accordance with the graphical representation, wherein the graphical representation comprises a pixel art shape.

Apparatus and method for generating a graphical representation to motivate employees in a call center

An alert processing system and method are adapted for processing device alerts. The system includes a routing device in communication with a printer. The routing device receives at least one alert description in a source language transmitted from the printer. The routing device identifies a set of words derived from the alert description related to a condition of the associated device. The routing device compares the set of words, in a target language, to a categorization model and, based on the comparison, categorizes the set of words into to one of a predetermined set of alert categories.

System and method for labeling alert messages from devices for automated management

A method and system for managing print jobs is disclosed. A received print job is compared with pending print jobs and executed print jobs, wherein the pending print jobs and the executed print jobs are stored in one or more print queues associated with one or more printing systems. Thereafter, one or more pending print jobs are suspended if the one or more pending print jobs are found similar to the received print job based on the comparison; or the received print job is suspended if the received print job is found similar to one or more of the executed print jobs, based on the comparison.

Method and system for managing print jobs

Disclosed is a method and system of differential processing a print job including one or more original documents to render an obfuscated version of the print job. According to an exemplary method, the differential process replaces letters of an original document with randomly selected characters of substantially the same size and location as the original document and objects such as images/graphics are replaced with blurred versions of substantially the same size and locations as the objects in the original document. The differential process creates an obfuscated version of the print job which is illegible and useful for further processing where privacy of documents included in the print job is required.

Print path obfuscation method and system for document content analytics assessment

A method for generating procedures includes receiving a log of a troubleshooting session. The log includes device data including a sequence of detected operations performed on the device causing respective components to change states. Steps of a candidate operating procedure are generated, based on the log, each corresponding to one of the detected operations. Missing steps may be identified, based on state charts and/or stored operability constraints for the device. The candidate operating procedure is compared with existing operating procedures stored in a knowledge base for the device to identify at least one existing operating procedure which includes steps which match at least some of the steps of the candidate operating procedure and, based on the identified at least one existing operating procedure, generating a textual description based on the textual description of the matching steps. The candidate procedure can be presented to an editor for validation.

System and method for semi-automatic generation of operating procedures from recorded troubleshooting sessions

A computer implemented tactile user interface (TUI) and a method of manipulating objects with a virtual magnet are provided. The TUI includes a display comprising a touch-screen. The display is configured for displaying a set of graphic objects, each graphic object representing a respective one of a set of items, such as documents, e.g., text documents or images. A virtual magnet is caused to move on the display, in response to touching on the touch-screen, e.g., by dragging a finger or other implement across. The magnet is associated with a particular function command such that a subset of the graphic objects exhibits a response to the virtual magnet (e.g., is caused to move, relative to the virtual magnet or exhibits another visible response), each graphic object in the subset moving or otherwise responding as a function of an attribute of the underlying item represented by the graphic object.

Manipulation of displayed objects by virtual magnetism

Methods and systems input an energy consumption profile for each of a plurality of different sleep modes available for a device, and input a probability distribution of interjob times for the device. The methods and systems then compute the optimal time-out period for each sleep mode based on the energy consumption profile of each sleep mode and the probability distribution of interjob times. Further, such methods and systems monitor the usage of the device to determine the current interjob time, and switch between sleep modes to relatively lower power sleep modes as the current interjob time becomes larger.

Multi-mode device power-saving optimization

A system and method for generating separations between jobs in a batch of scanned pages are provided. The method includes, for each of a set of jobs, capturing an image of a representative page of the job. Thereafter, the method includes scanning the set of jobs as a batch to generate a set of scanned pages. The captured images are compared with scanned pages in the set of scanned pages to identify, for at least one captured image, a respective scanned page which matches the captured image. At least one separator is generated for separating the set of scanned pages based on a location of the matching scanned page(s).

Document separation by document sequence reconstruction based on information capture

This disclosure provides a method and system to promote the reduction of an environmental impact by one or more users of a printing system. According to an exemplary embodiment, a printing system includes a motivational platform and an operatively associated printer driver, the motivational platform recording the historical print activity of a plurality of users associated with a group and communicating the historical print activity to the print driver which is configured to provide an active user recommended selectable printer settings for a print job, prior to being submitted, which are based on best practices within the group.

Method and system for mutual augmentation of a motivational printing awareness platform and recommendation-enabled printing drivers

Systems and methods receive user feedback during user interaction with at least one printing apparatus to record user annoyance measurements for one or more users into memory of at least one computerized device. The systems and methods automatically calculate one or more user annoyance curves for the users from the user annoyance measurements. The annoyance curves relate to one or more performance characteristics of the printing apparatus. The systems and methods automatically select a specific annoyance curve from the annoyance curves depending upon which of the users is utilizing the printing apparatus. The systems and methods automatically determine a performance characteristic level for the printing apparatus that will maintain user annoyance below a predetermined standard for each of the users using the specific annoyance curve for each user. The systems and methods automatically set components of the printing apparatus to operate so as to achieve the identified performance characteristic level.

Resource saving while avoiding customer wait annoyance

Growing community of inventors

Notre-Dame-de-Mésage, France

Yves Hoppenot