Cdw Corporation

Yuxi He

Gregory Tomezak

Sunrito Bhattacharya

Yuqing Chen

Rajat Swaroop

Joseph Kessler

Dan Verdeyen

Andre Coetzee

Suresh Bellam

A method for machine learning-based account manager virtual assistant staging includes receiving a message and a classification, generating a staging record, generating a status using staging rules, generating an order when the message classification is order and the status is complete, and transmitting the order. An account manager virtual assistant staging system includes a processor and a memory storing instructions that cause the system to receive a message and a classification, generate a staging record, generate a status using staging rules, generate an order when the message classification is order and the status is complete, and transmit the order. A non-transitory computer readable medium contains program instructions that when executed, cause a computer to receive a message and a classification, generate a staging record, generate a status using staging rules, generate an order when the message classification is order and the status is complete, and transmit the order.

Account manager virtual assistant staging using machine learning techniques

A method for machine learning-based account manager virtual assistant message processing includes receiving a message of a user, preprocessing the message to generate a normalized data set, analyzing the normalized data using a classification machine learning model, analyzing the normalized data using a deep learning machine learning model, generating a response based on the output of the first and second machine learning models, and transmitting the response to the user. An account manager virtual assistant computing system includes a processor and a memory storing instructions that cause the account manager virtual assistant system to receive a message from a user, process the message using a first machine learning model, process the message using a second machine learning model, when the message is a request for quote, generate a response and transmit the response to the user.

Account manager virtual assistant using machine learning techniques

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Yuxi He