Incontact Inc.

Yuvraj Sawant

Ashadeepa Debnath

A computerized-method to operate a feature-toggles-enablement associated with a product feature present under a release-plan, in a staggered manner, based on tenants' prioritization for tenants of a cloud-based Software as a contact-center Service (SaaS) platform. The computerized-method may be operating a Staggered-Feature-Enablement (SFE) module. The SFE module may include: selecting a plurality of tenants, for a feature-toggles-enablement associated with a product feature present under a release-plan; operating a tenant-tier-resolver model to determine a tier-level-value and feature toggle enablement-state, for each tenant of the selected plurality of tenants; operating a feature toggle enablement module to enable feature toggles associated with a product feature present under the release-plan for tenants based on the determined tenant's tier-level-value; and sending a notification with details of each feature-toggles-enablement to a corresponding tenant administrator, to be displayed via a display unit.

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Maharashtra, India

Yuvraj Sawant