Nice Systems Ltd.

Yuval Sittin

Dan Hadari

Leon Portman

Efim Kolodizner

Tal Zur

Roni Krivoshey

Stas Margolis

Shay Weiss

Eyal Strassburg

Noam Ben Zeev

Shlomi Levi

Omer Kochba

Tal Obsfeld

Dorit Youda

Methods and systems are described for call recording, e.g. in a VoIP system. At least one endpoint may be configured to terminate a call. A recording system may be configured to record call content data from multiple endpointsA the controller may receive, from a call exchange, interaction metadata relating to calls starting and terminating at the endpoint; receive notifications relating to call content from the recording system; and match the interaction metadata to the notifications.

Call recording with interaction metadata correlation

A system and method for central recording of telephone calls are provided. The method may include transferring a telephone call from a session border controller (SBC) to a contact center and to a central recording unit, transferring of CTI information from the contact center to the central recording unit, associating the CTI information to the telephone call and determining by the central recording unit whether to record the call.

Method and system for centralized recording in a distributed environment

A method for reliably communicating unreliable protocol packets by encapsulating one or more unreliable protocol packets in a packet constructed according to a predefined format. The method further employs an acknowledgement mechanism whereby a receiver of packets acknowledges reception by responding with a packet containing information pertaining to received packets. A sender retransmits packets for which no acknowledgement was received within a predefined period of time.

Method, system and apparatus for reliably transmitting packets of an unreliable protocol

Growing community of inventors

Zor Moshe, Israel

Yuval Sittin