Samsung Electronics Co., Ltd.

Other

Yunsong Meng

Doreen Cheng

Justin C Martineau

Yongmei Shi

Minseok Park

Chung Liu

Aneesh Ali Nainamvalappil Cheriyakath

Manan Kapadia

Jie Bao

A system and method is provided for accessing data across networks and from mobile devices for providing fraud detection and risk management and that maintains anonymity of users. More particularly, a system and method implemented inside a payment server is provided that can access data across networks and from mobile devices, including encoded personally identifiable information (PII) data, and aggregate and analyze such data from multiple payment networks to generate a risk score that is sent to one or more payment networks for fraud detection and risk management, while maintaining anonymity of users.

Method for risk management based on aggregated information from multiple payment networks while maintaining anonymity of user

A computing system includes: a control unit configured to operate a knowledge discovery component to extract knowledge from data, operate a knowledge engineering component to perform a knowledge extension or a knowledge evolution on the data or the knowledge; and a user interface, coupled to the communication unit, configured to operate an interface component to interact with the knowledge discovery component and the knowledge engineering component.

Computing with iterative knowledge management mechanism and method of operation thereof

A computing system includes: a control circuit configured to: access a subject interaction representing communication between a customer and a service provider; identify a communication segment and a sourcing party associated with the communication segment from the subject interaction; generate a message label for the communication segment based on the sourcing party; generate a dialog-flow framework based on the message label for representing the subject interaction; and a storage circuit, coupled to the control circuit, configured to store the dialog-flow framework.

Computing system with conversation modeling mechanism and method of operation thereof

A system includes: a storage unit configured to receive an input query; and a control unit, coupled to the storage unit, configured to: identify input query components in the input query; detect a query conflict between one or more of the input query components; generate a conflict free query based on the input query components; and generate a query response for the conflict free query for displaying on a device.

Computing system with error detection mechanism and method of operation thereof

A method and device for automatic digital customer service agent processing to automatically redirect to a correct channel for assistance. A method includes obtaining communication information based on customer communication iterations. Customer emotion information and customer situation context information is detected based on customer information obtained from one or more devices. Redirection option information is retrieved for a condition corresponding to the customer situation context information from an assistant-redirection knowledge base. The customer situation context information, the communication information, the customer emotion information and the redirection option information are used to determine and to provide a redirection suggestion with a justification, or an answer response.

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Fremont, CA, United States of America

Yunsong Meng