International Business Machines Corporation

Yun Xiang

Wei Li

Alexander Druyan

Kailash N Marthi

Linda C Cham

Su Liu

Ying Wang

Yu Gu

Si Bin Fan

Yong Qing Lu

Zhuo Hua Li

Gan Zhang

A remote assistance controller serves as an intermediary between a user requesting remote assistance and a remote assistor. A remote assistance policy determines what the remote assistor can see or not see on the requestor's computer system, and may additionally determine allowed or disallowed actions by the remote assistor. The remote assistance policy may be defined by the requesting user, or can be a default policy for the remote assistance controller. The remote assistance controller generates views for the requestor and for the remote assistor. When the remote assistor requests an operation on the requestor's computer system, the remote assistance controller checks the remote assistance policy to determine whether the remote assistor is allowed to perform the requested operation. When the requested operation is allowed according to the remote assistance policy, the remote assistance controller allows the requested operation, and refreshes the views for the requestor and the remote assistor.

Remote assistance controller that provides control over what a remote assistor can access

In embodiments, a method includes: defining a plurality of visual icons; receiving a voice message, metadata and voice tagging criteria from a first client device; converting the voice message to text; generating a summary of the converted text; generating keywords based on the summary; categorizing the voice message into categories based on the keywords and the metadata; selecting visual icons based on the categories and the tagging criteria; tagging the voice message with the selected visual icons; and sending the tagged voice message to a second client device.

Voice message categorization and tagging

A scheduler receives flexible reservation requests for scheduling in a computing environment comprising consumable resources. The flexible reservation request specifies a duration and a required resource. The consumable resources comprise machine resources and floating resources. The scheduler creates a flexible job for the flexible reservation request and places the flexible job in a prioritized job queue for scheduling, wherein the flexible job is prioritizes relative to at least one regular job in the prioritized job queue. The scheduler adds a reservation set to a waiting state for the flexible reservation request. The scheduler, responsive to detecting the flexible job positioned in the prioritized job queue for scheduling next and detecting a selection of consumable resources available to match the at least one required resource for the duration, transfers the selection of consumable resources to the reservation and sets the reservation to an active state.

Workflow control of reservations and regular jobs using a flexible job scheduler

A scheduler receives at least one flexible reservation request for scheduling in a computing environment comprising consumable resources. The flexible reservation request specifies a duration and at least one required resource. The consumable resources comprise at least one machine resource and at least one floating resource. The scheduler creates a flexible job for the at least one flexible reservation request and places the flexible job in a prioritized job queue for scheduling, wherein the flexible job is prioritizes relative to at least one regular job in the prioritized job queue. The scheduler adds a reservation set to a waiting state for the at least one flexible reservation request. The scheduler, responsive to detecting the flexible job positioned in the prioritized job queue for scheduling next and detecting a selection of consumable resources available to match the at least one required resource for the duration, transfers the selection of consumable resources to the reservation and sets the reservation to an active state, wherein the reservation is activated as the selection of consumable resources become available and has uninterrupted use of the selection of consumable resources for the duration by at least one job bound to the flexible reservation.

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Beijing, China

Yun Xiang