Canon Kabushiki Kaisha

Yuichiro Sato

Kei Kitagata

Shuhei Kaneko

Takanori Ozawa

A system, upon receiving a request for providing information about a part identified to take action for a predetermined error that has occurred in an image processing apparatus, provides data for displaying the information about the identified part and maintenance information together as a response to the request. The maintenance information displayed based on the data includes maintenance information corresponding to an error ID of the predetermined error and maintenance information, included in managed maintenance information, corresponding to specific identification information of the image processing apparatus in which the predetermined error has occurred.

System and method for providing information to properly maintain an image processing apparatus

A monitoring control apparatus is provided. The apparatus comprises at least one memory; and at least one processor. When executing a program stored in the at least one memory, the processor causes the apparatus to operate as a saving unit saving a capturing order of devices for each capturing unit; a holding unit holding, for each job, a state of a device used in the job; and a control unit specifying a target device in accordance with the capturing order and capture the specified target device with the capturing unit. The control unit specifies a target device as a next capturing target in accordance with the capturing order and if there is no job in which a state of the specified target device is a waiting state, specifies a next device as a target device in accordance with the capturing order.

Monitoring control apparatus, monitoring control method, monitoring system, and medium

A monitoring control apparatus is provided. The apparatus comprises a saving unit configured to save identification information of target devices as monitoring targets and areas in corresponding screens for each image capturing unit; a holding unit configured to hold a state of a device used for each job; and a control unit configured to make the image capturing unit capture videos including the target devices and monitor the areas corresponding to the target devices as target areas in a predetermined order, wherein the control unit specifies a next target device in accordance with the predetermined order, and, if there is no job in which a state of the target device is a waiting state, specifies a device next to the target device as a target device in accordance with the predetermined order.

A device management apparatus has a providing means configured to provide a first screen for determining device specific information corresponding to a contract and a second screen for determining setting information to be distributed if a new device specified by the device specific information is detected; a search means configured to search a device via a network; and a distribution means configured to distribute the setting information that has been determined in the second screen according to a detection if a new device corresponding to the device specific information that has been determined in the first screen is detected by the search.

Device management apparatus, method, and program storage medium

According to one embodiment, an information processing system is provided in which a web browser includes a re-display unit that acquires second image data based on information about an acquisition destination of a second conversion index file transmitted by a transmission unit, and displays the acquired second image data.

Information processing system, control method therefor, and storage medium for handling an error in converting data in a process for generating business form data

There are provided a form generation unit configured to generate form data by performing an overlay process on form information and field data of a form, a storage unit configured to acquire and store character string information rendered in the overlay process, a conversion unit configured to convert the generated form data into editable form data, an acquisition unit configured to acquire character string elements from the editable form data, a grouping unit configured to group the acquired character string elements according to a result of comparing the acquired character string elements with the stored character string information, and a browsing screen generation unit configured to generate data for displaying a browsing screen for browsing and editing the editable form data including the grouped character string elements.

Information processing system, information processing apparatus, control method, and storage medium

In a case where generation of processing-target document data in a first format by a generation unit is canceled, deletion of a conversion process identified by identified information is requested to a conversion service.

Information processing system, information processing method, document processing system, and storage medium, for deleting a conversion process when a request to generate document data in a first format has been canceled

A content management apparatus as an embodiment of the present invention associates content information on content with group information on a user participation group in a posting management service that approves control for the content, and stores the associated information. The apparatus then acquires group information on the user participation group from the posting management service, upon receipt of a content control request. The apparatus determines whether or not the requested control is to be approved, based on the acquired group information and the group information stored in association with the content information on the content. This configuration allows the content management apparatus for managing the content to control access authorization according to setting of the group in the posting management service.

Content management apparatus and content management method

A document generation apparatus includes a determination unit, an upload unit, and a transmission unit to generate a document and upload the generated document to an external service via a network. The determination unit determines whether a document generated according to a document generation request from a client apparatus can be uploaded to the external service. The upload unit uploads the document to the external service, if the determination unit determines that the document can be uploaded to the external service. The transmission unit transmits, to the client apparatus, the document and information for uploading the document from the client apparatus to the external service, if the determination unit determines that the document cannot be uploaded to the external service.

Document generation apparatus, document generation system, document upload method, and storage medium

A print service apparatus includes: a reception unit configured to receive, via a Web browser together with a print job designated from a window, window information of the window, user information, and message information of a message which is contained in the window and provided by a microblogging function; an addition unit configured to add, as a user using the microblogging function, a comment on the message corresponding to the message information to the window; a monitoring unit configured to monitor whether another user has added a comment on the message corresponding to the message information; a determination unit configured to determine whether the added comment is a comment by the user; and a decision unit configured to decide processing for the print job based on a content of the added comment when the determination unit determines that the added comment is a comment by the user.

Printing system, print service apparatus, service providing apparatus, control method and computer-readable medium

A printing apparatus has a filter ID, the number of deleted print jobs, and a print job deletion filter including at least one filtering condition registered therein. The filtering condition includes a job attribute, a keyword, and a search method. Upon receiving a print job including print data and job information from a print server system, the printing apparatus determines whether the job information contained in the print job satisfies the filtering condition. If the job information contained in the print job satisfies the filtering condition, the printing apparatus deletes the print job identified by the job information.

Printing apparatus, method for controlling print job, and computer program for pre-registering condition information relating to conditions for cancelling execution of a print job

It is the object of the present invention to realize a print system capable of storing content of print processing as log information using a simple method. To realize this object, a user-client terminalof the present invention is communicably connected to a printerand a tracking information recording printer, and includes a first log information generating unitfor generating log information based on a print job generated by a printer-use driver, and a print job transmitting unit. The print job transmitting unittransmits the print job generated by the printer-use driverto the printer, appends the log information and identification information to the print job, and transmits the appended print job to the tracking information recording printer

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Yokohama, Japan

Yuichiro Sato