D8ai Inc.

Yuh-Bin Tsai

Richard Li-Cheng Sheng

Hui Hsiung

Fu-Chieh Chang

You-Zheng Yin

Pei-Hua Chen

Yin-Hsuan Wei

Jeng-Chuan Chang

Hsiang-Pin Lee

Zai-Ching Wen

Angela Chen

A dispatcher virtual assistant (DVA) that can augment the capability of emergency dispatchers while reducing human errors. Major functions of the DVA include updating an emergency incident's status in real time, recommending or reminding the dispatcher to take proper actions at the right timing, answering the dispatcher's inquiries for task-related information, and fulfilling the dispatcher's request for an incident report. The DVA system includes a dispatcher language model based on machine-learning and deep-learning algorithms, for extracting the status of a live incident from incoming incident logs, and for processing and answering inquiries or requests from the dispatcher. It is customizable for different types of emergencies and for different local communities. The DVA can be used in tandem with an existing CAD system.

Virtual assistants for emergency dispatchers

This invention provides programmable intelligent agents that facilitate and manage voice or video conversations between human users and chatbots over the Internet or the Public Switched Telephone Network. Functions of said intelligent agents include providing the communication connectivity, coordinating the human-chatbot conversation, reacting and responding to the human user's conversational behavior, and in certain applications, sending controlling signals to peripheral devices according to intents of the conversation, or receiving data from peripheral sensors as references to alter the course of the conversation. Furthermore, a said intelligent agent can serve as a user interface that enables human users in the vicinity of the intelligent agent to engage in an interactive three-way conversation with a chatbot and remote human users.

Programmable intelligent agents for human-chatbot communication

Growing community of inventors

Taichung, Taiwan

Yuh-Bin Tsai