Samsung Sds Co., Ltd.

Yu Hwan Keum

Seung Yong Shin

Dae Hyuck Im

You Dong Kim

A method for a remote support service performed by a remote control device includes receiving, from a controlled terminal, a first image packet including image data for a first image, rendering the first image based on the image data, transmitting a control packet including control data corresponding to an administrator's input to the controlled terminal when the administrator's input for the rendered first image is detected, receiving a second image packet including image data for a second image obtained by capturing the screen of the controlled terminal and identification information on whether or not the second image data is an image generated for the first time after a control event based on the control data is performed, determining whether or not to render the second image based on the identification information, and rendering the second image based on the image data for the second image according to the determination result.

System and method for remote support service

An apparatus for force running of remote support according an embodiment includes a remote support server configured to receive a remote support service request from an administrator, and transmit a generation request of code information for connection to a client to a relay server based on the remote support service request and a relay server configured to generate the code information based on the generation request received from the remote support server, transmit the code information to the client based on a transmission scheme set according to the remote support service request, and relay a remote support service between the client and the remote support server by being connected to the client that has received the code information.

System and method for force running of remote support, and client for executing the same

A system for a remote support according an embodiment includes a web viewer configured to receive a request for execution of a remote support service from a logged-in administrator, a web application server configured to receive a request for generation of a connection space for the remote support service from the web viewer and generate a first connection space and a first connection code for identifying the first connection space based on the request for generation, a relay server configured to receive the first connection code, generate a second connection space in which the first connection code is stored, and receive a request for provision of the remote support service from a mobile terminal, and a message broker configured to mediate a plurality of message queues between the first connection space and the second connection space for the remote support service between the web viewer and the mobile terminal.

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Seoul, South Korea

Yu Hwan Keum