Xerox Corporation

Yu-An Sun

Christopher R Dance

Naveen G Sharma

Faming Li

Shanmuga-Nathan Gnanasambandam

Wendell Lewis Kibler

Onno R Zoeter

Venkatesh Guru Rao

Bo Hu

Haengju Lee

A method, non-transitory computer readable medium, and apparatus for routing a call using a hybrid call routing scheme are disclosed. For example, the method receives a call for a customer agent at a call center, identifies a list of available customer agents, calculates a hybrid score for each one of the available customer agents, wherein the hybrid score is based upon a combination of a longest-idle-agent routing parameter, a performance based routing parameter and a tuning parameter, selects a customer agent from the list of the available customer agents having a highest hybrid score and routes, by the processor, the call to the customer agent that is selected.

Method and apparatus for routing a call using a hybrid call routing scheme with real-time automatic adjustment

A data integrity verification method and system based on a root random number to ensure secure distributed data storage on a public cloud. A new root random number can be generated in response to receiving a file for storage to the public cloud. A unique random number tag for each data chunk associated with the file can be calculated via a shift operation and the tag can be added to the data chunk. A hash function (message digests) can be then generated and concatenated with the data chunk and the random number tag. The data chunk in conjunction with the hash and the random number tag can be encrypted by an encryption module and stored to the public cloud in order to provide multiple levels of security with respect to the distributed public cloud storage. Upon file retrieval, the encryption module decrypts all data chunks and recalculates the hash in order to verify the data integrity of the file.

Random number based data integrity verification method and system for distributed cloud storage

According to one aspect of the disclosure, provided are methods of providing user requested printed material, including one or more targeted communications to the user. According to one exemplary embodiment, the targeted communications are associated with an auction, whereby an optimal reserve price is determined to maximize profits.

Method of providing targeted communications to a user of a printing system

Systems and methods for distributing work among a plurality of workers in a distributed environment using a granularity determinator module to determine a desired granularity of a data to be worked-on whereby each one of a plurality of document subcomponents individually maintains a level of security based on a security policy. The data is separated out into a plurality of subcomponents which are transmitted to respective workers. A consolidator module can be used to consolidate subcomponents worked on by the respective workers into one worked-on document or file for validation purposes. The system and methods provide an efficient and cost effective way to distribute confidential work to workers without compromising the confidentiality of the information contained in the document or file being worked on.

Systems and methods for distributing work among a plurality of workers

A method and apparatus for paying for an existing report are provided. In the method, an existing report for which a first structure of entities is identified is received. Thereafter, a set of other reports for which respective second structures of entities are identified is received. A weighting for other reports in the set of other reports is assigned, based on the respective structures. A payment for the existing report is extracted based on the weighting, a selected scoring rule, and the set of other reports.

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Webster, NY, United States of America

Yu-An Sun