Canon Kabushiki Kaisha

Yoshiko Naito

Yumiko Iwata

Tetsuo Sakai

Hideo Ikeno

Jun Horiyama

Tsuneaki Kurumida

A monitoring apparatus monitors a job processing status of an image forming apparatus. If it is determined that the image forming apparatus is not processing a job, creation of a snapshot of a sub-set (minimum required charging counter values for charging) is requested from the image forming apparatus. When charging information is transmitted to a management server, if it is determined that a usual full-set (department counter values and charging counter values) of data has not been acquired, the created sub-set is transmitted.

Management system, monitoring apparatus and management

A management system includes an image forming apparatus and a monitoring apparatus. The monitoring apparatus includes a determination unit configured to determine whether the image forming apparatus has a transmission control function for performing change of a transmission destination of collected operational information, a transmission unit configured to transmit to the image forming apparatus having the transmission control function, a command for setting the monitoring apparatus as a transmission destination of the operational information, and transmission setting in which a scheme for acquiring counter information related to charging is set, and a scheme for acquiring failure information is set, and a verification unit configured to verify matching in the counter information. The image forming apparatus is configured to perform transmission of the operational information to the monitoring apparatus in accordance with the command and the transmission setting.

Management system, monitoring apparatus and method thereof

When an instruction to shut down an image forming apparatus is provided, a list of tasks is generated and displayed based on the characteristics and operation state of each task. If an instruction to cancel a displayed running task is provided, processing of the task is canceled and shutdown processing is performed. Thus, user convenience can be improved by displaying whether or not the running tasks are cancelable when an instruction to shut down the image forming apparatus is provided.

Image forming apparatus and processing method for the same

A monitoring apparatus receives, according to an occurrence of an event (e.g., error or jam) at an image forming apparatus, a notification of information regarding the event that has occurred. The notification is sent with use of address information of the monitoring apparatus registered in the image forming apparatus. The monitoring apparatus stores the received information in a memory unit thereof. Then, the monitoring apparatus acquires the information regarding the event that has occurred at the image forming apparatus by periodically inquiring to the image forming apparatus, and determines whether the acquired information is stored in the memory unit. According to determination that the acquired information is not stored in the memory unit, the monitoring apparatus re-registers the address information of the monitoring apparatus into the image forming apparatus.

Monitoring apparatus and method for monitoring an image forming apparatus

An image-forming apparatus includes a web browser and is connectable to a network. The image-forming apparatus includes a transmission unit configured to transmit a menu request including identification information of the image-forming apparatus, a reception unit configured to receive a response to the menu request from a management server via the network, an execution unit configured to analyze and execute a processing command included in content of the response received by the reception unit, and a display unit configured to generate a display file by embedding a processing result of the processing command executed by the execution unit into the content of the response received by the reception unit and to display the display file via the web browser.

System, apparatus, method and computer readable storage medium for displaying information related to an image-forming apparatus connected to a network

To execute a rebooting process as necessary without missing a count number, whether a locally-connected apparatus is included in apparatuses as monitoring targets or not is discriminated. If it is determined that the locally-connected apparatus is included in apparatuses as monitoring targets, the rebooting process is not executed. If it is determined that the locally-connected apparatus is not included in apparatuses as monitoring targets, the rebooting process is executed.

Information collecting apparatus, rebooting method, program, and remote maintenance system

The invention manages the download of print resource data, which is used during print processing, to a plurality of printing apparatuses in a network system in which the plurality of printing apparatuses and a server are connected. An identifier for g the print resource data to be downloaded is input, and downloadable printing apparatuses are determined in accordance with a type of a storage device attached to each of the plurality of printing apparatuses. The print resource data corresponding to the input identifier is downloaded to the determined printing apparatuses. When the data processing apparatus holds the print resource data corresponding to the identifier, the held print resource data is downloaded, and when the data processing apparatus does not hold the print resource data corresponding to the identifier, the print resource data is acquired from the server and downloaded. A server flag set to the downloaded print resource data is read, and it is determined that the downloaded print resource data should be transferred to the server when the server flag indicates that the downloaded print resource data should be transferred to said server, and it is determined determining that the downloaded print resource data should not be transferred to said server when the server flag indicates that the downloaded print resource data should not be transferred to said server.

Method of managing download in network system

To provide a system for transmitting the counter information based on a counter value to be updated and an offset value to be entered in accordance with a communication from a device in order to perform the setting for easily collecting the correct accumulated counted number of prints, in which the counter value is reset when setting the offset value.

Information collector, resetting method, program and remote maintenance system

A figure editing apparatus and method includes the feature of displaying a first table of classifications of editing objects. A desired classification from the first table is selected and displayed. A second table containing editing objects is displayed based on the selected classification, and the editing objects are displayed in such a manner that editing objects that have been edited and editing objects that have not yet been edited are displayed in different forms in a common display area. A desired editing object is selected from the second table and displayed, and an editing process is performed based on the selected editing object.

Growing community of inventors

Kawasaki, Japan

Yoshiko Naito