Hitachi, Ltd.

Yoshihiro Arato

Takayuki Nagai

Takaki Kuroda

Kiminori Sugauchi

Tomohiro Morimura

Chiaki Ishimura

In the system management server, an information processing apparatus that is an event-information acquisition target is registered as a monitored apparatus in configuration information; event information that complies with a rule stored in advance is identified from among a plurality of pieces of event information stored in the system management server; a server apparatus for a network service related to the event information is identified; and a message is displayed which indicates that the cause of the event that occurred in a client information processing apparatus which has generated event information is an event related to the network service, which occurred in the server apparatus.

Root cause analysis method, apparatus, and program for IT apparatuses from which event information is not obtained

Items selected and set in a process up to the completion of the selection and setting operation achieved by the user for a plurality of items displayed in a screen image are memorized for each selection and setting operation. In an operation to be executed later by use of the items thus selected and set, there is displayed a screen image including the memorized selection items.

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Tokyo, Japan

Yoshihiro Arato