Nice Ltd

Nice Systems Ltd.

Yosef Golan

Leon Portman

Assaf Frenkel

Iftach Smith

Uzi Baruch

Hadas Liberman Ben-Ami

Igor Cher

Shlomi Haba

Yuval Marco

Yizhar Ronen

Yohay Etsion

Naama Damti

Eyal Strassburg

Roi Amir

Zach Beniash

Michal Bar

Naama Damty

A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user's Internet interaction may be stored and indexed. The user's Internet interaction may be analyzed to generate a recommendation provided to a contact center agent while the contact center agent is communicating with said user for guiding the user's interaction, for example, in real-time. Traffic other than Internet server traffic may also be used.

System and method for tracking web interactions with real time analytics

A system or method may receive, on a distributed computing system comprising a plurality of computing nodes, raw interaction data describing at least one interaction between two or more parties. The distributed computing may implement a map-reduce algorithm to map the raw interaction data into one or more entities, wherein each entity describes an attribute of an interaction. The distributed computing system my further update an interaction table to include each of the entities, wherein entities describing attributes of the same interaction are correlated.

Distributed and open schema interactions management system and method

Growing community of inventors

Askhelon, Israel

Yosef Golan