Fmr Corp.

Yong Zou

Hua Hao

Byung Chun

Tieyi Guo

Sijing Lv

Bing Cui

Methods and apparatuses for multimodal enhancement of interactions in conversation service applications include a server that establishes a chat-based communication session between a conversation service application and a client computing device. Query input is captured from a user during the session. The server converts an audio segment corresponding to a video into a video transcript using speech recognition, and determines a transcript portion for the video that is responsive to the query input using a dense passage retriever model. The server selects video frames from the video that correspond to the transcript portion and determines, for the selected frames, a predicted relevancy between the selected frame and the query input. The server generates a response to the query input comprising the selected frames based upon the relevancy. The server transmits the response to the client device for display.

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Dalian, China

Yong Zou