Nice Ltd

Nice Systems Ltd.

Yohay Etsion

Leon Portman

Assaf Frenkel

Uzi Baruch

Hadas Liberman Ben-Ami

Iftach Smith

Yosef Golan

Igor Cher

Shlomi Haba

Yuval Marco

Yizhar Ronen

Naama Damti

Tal Zur

Roni Krivoshey

Eyal Dyment Herzfeld

Naama Damty

A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user's Internet interaction may be stored and indexed. The user's Internet interaction may be analyzed to generate a recommendation provided to a contact center agent while the contact center agent is communicating with said user for guiding the user's interaction, for example, in real-time. Traffic other than Internet server traffic may also be used.

System and method for tracking web interactions with real time analytics

A device, system and method for resolving a customer interaction. At a centralized resolver, customer data may be received that is passively transferred from a plurality of devices, wherein each device processes a different type of customer interaction and provides a different associated type of customer data. At the centralized resolver, a customer associated may be identified or associated with each interaction based on the received customer data and the associated data type. The centralized resolver may assign the interaction a universal identification associated with the identified customer, wherein the same universal identification is assigned to interactions of multiple different types that are associated with the same customer.

System and method for resolving customer communications

Growing community of inventors

Tel Aviv, Israel

Yohay Etsion