Oracle International Corporation

International Business Machines Corporation

Ying Xu

Mark Edward Johnson

Thanh Long Duong

Vishal Vishnoi

Elias Luqman Jalaluddin

Poorya Zaremoodi

Vladislav Blinov

Yu-Heng Hong

Cong Duy Vu Hoang

Thanh Tien Vu

Gautam Singaraju

Manish Parekh

Yakupitiyage Don Thanuja Samodhye Dharmasiri

Fatemeh Jalali

Tuyen Quang Pham

Mahtab Mirmomeni

Elaheh Shafieibavani

Budhaditya Saha

Omid Mohamad Nezami

A method includes receiving a training set of utterances for training a machine-learning model to identify one or more intents for one or more utterances, and augmenting the training set of utterances with out-of-domain (OOD) examples. The augmenting includes: generating a data set of OOD examples, filtering out OOD examples from the data set of OOD examples, determining a difficulty value for each OOD example remaining within the filtered data set of the OOD examples, and generating augmented batches of utterances including utterances from the training set of utterances and utterances from the filtered data set of the OOD based on the difficulty value for each OOD. Thereafter, the machine-learning model is trained using the augmented batches of utterances in accordance with a curriculum training protocol.

Out-of-domain data augmentation for natural language processing

Techniques for using logit values for classifying utterances and messages input to chatbot systems in natural language processing. A method can include a chatbot system receiving an utterance generated by a user interacting with the chatbot system. The chatbot system can input the utterance into a machine-learning model including a set of binary classifiers. Each binary classifier of the set of binary classifiers can be associated with a modified logit function. The method can also include the machine-learning model using the modified logit function to generate a set of distance-based logit values for the utterance. The method can also include the machine-learning model applying an enhanced activation function to the set of distance-based logit values to generate a predicted output. The method can also include the chatbot system classifying, based on the predicted output, the utterance as being associated with the particular class.

Distance-based logit value for natural language processing

In some aspects, a computing device may receive, at a data processing system, a set of utterances for training or inferencing with a named entity recognizer to assign a label to each token piece from the set of utterances. The computing device may determine a length of each utterance in the set and when the length of the utterance exceeds a pre-determined threshold of token pieces: dividing the utterance into a plurality of overlapping chunks of token pieces; assigning a label together with a confidence score for each token piece in a chunk; determining a final label and an associated confidence score for each chunk of token pieces by merging two confidence scores; determining a final annotated label for the utterance based at least on the merging the two confidence scores; and storing the final annotated label in a memory.

System and techniques for handling long text for pre-trained language models

Techniques for keyword data augmentation for training chatbot systems in natural language processing. In one particular aspect, a method is provided that includes receiving a training set of utterances for training a machine-learning model to identify one or more intents for one or more utterances, augmenting the training set of utterances with out-of-domain (OOD) examples. The augmenting includes: identifying keywords within utterances of the training set of utterances, generating a set of OOD examples with the identified keywords, filtering out OOD examples from the set of OOD examples that have a context substantially similar to context of the utterances of the training set of utterances, and incorporating the set of OOD examples without the filtered OOD examples into the training set of utterances to generate an augmented training set of utterances. Thereafter, the machine-learning model is trained using the augmented training set of utterances.

Keyword data augmentation tool for natural language processing

Techniques are disclosed for systems including techniques for multi-factor modelling for training and utilizing chatbot systems for natural language processing. In an embodiment, a method includes receiving a set of utterance data corresponding to a natural language-based query, determining one or more intents for the chatbot corresponds to a possible context for the natural language-based query and associated with a skill for the chatbot, generating one or more intent classification datasets, each intent classification dataset associated with a probability that the natural language query corresponds to an intent of the one or more intents, generating one or more transformed datasets each corresponding to a skill of one or more skills, determining a first skill of the one or more skills based on the one or more transformed datasets and processing, based on the determined first skill, the set of utterance data to resolve the natural language-based query.

Multi-factor modelling for natural language processing

Techniques for out-of-domain data augmentation for training chatbot systems in natural language processing. In one particular aspect, a method is provided that includes receiving a training set of utterances for training a machine-learning model to identify one or more intents for one or more utterances, and augmenting the training set of utterances with out-of-domain (OOD) examples. The augmenting includes: generating a data set of OOD examples, filtering out OOD examples from the data set of OOD examples, determining a difficulty value for each OOD example remaining within the filtered data set of the OOD examples, and generating augmented batches of utterances comprising utterances from the training set of utterances and utterances from the filtered data set of the OOD based on the difficulty value for each OOD. Thereafter, the machine-learning model is trained using the augmented batches of utterances in accordance with a curriculum training protocol.

Techniques for using enhanced logit values for classifying utterances and messages input to chatbot systems in natural language processing. A method can include a chatbot system receiving an utterance generated by a user interacting with the chatbot system and inputting the utterance into a machine-learning model including a series of network layers. A final network layer of the series of network layers can include a logit function. The machine-learning model can map a first probability for a resolvable class to a first logit value using the logit function. The machine-learning model can map a second probability for a unresolvable class to an enhanced logit value. The method can also include the chatbot system classifying the utterance as the resolvable class or the unresolvable class based on the first logit value and the enhanced logit value.

Enhanced logits for natural language processing

Aspects of the invention include a method including collecting, by a processor, physiological data from a user in an environment and a sound waveform from the user's environment. The method detects and labels as a potential annoyance, by the processor, a set of potential annoyance data based on the collected physiological data and the sound waveform. The method decomposes, by the processor, the sound waveform into a first sound waveform segment associated with the set of potential annoyance data and a second sound waveform segment not associated with the set of potential annoyance data. The method predicts, by the processor, that the potential annoyance is an actual annoyance. The method filters and modifies, by the processor, the first sound waveform segment associated with the actual annoyance and provides, by the processor, the second sound waveform segment not associated with the actual annoyance to the user.

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Albion, Australia

Ying Xu