Verizon Patent and Licensing Inc.

Cellco Partnership

Ying Sun

Sankar Shanmugam

Zulfiqer Sekender

Sm Masudur Rahman

Gayathri Chandrasekaran

Brian Matthew White

Petri Virkkula

Venkateswara Rao Gaddam

Sudhin Vellooparambil Latheef

Amit Kumar Shukla

Systems and methods for generating and transmitting multimedia messaging service (MMS) messages are disclosed. In some implementations, a mobile device presents, at a touchscreen, a visual user interface. The visual user interface includes multiple thumbnails and multiple contact blocks. Each thumbnail identifies a file. Each contact block identifies a contact having a messaging address. The mobile device receives, via the touchscreen, a selection of a first thumbnail from the multiple thumbnails. The mobile device receives, via the touchscreen, an indication of dragging the first thumbnail across the visual user interface to a first contact block. The mobile device transmits, responsive to the dragging of the first thumbnail to the first contact block, the file identified in the thumbnail to the messaging address of the contact identified in the first contact block.

Multimedia messaging service communication using a two way push connection

Systems and methods for remote diagnostics are disclosed. In some implementations, a request for a device diagnostic session is provided from a mobile device to a diagnostic server. In response to the request, a messaging service message from the diagnostic server may be received at the mobile device. The messaging service message may include an authentication token. Upon receipt of the messaging service message including the authentication token, a diagnostic client resident at the mobile device may be initialized. Upon authenticating the authentication token included in the received messaging service message, a secure connection for the device diagnostic session may be established between the diagnostic server and the initialized diagnostic client. Diagnostic commands may be received at the diagnostic client from the diagnostic server via the established secure connection. The diagnostic commands may cause the diagnostic server to retrieve device diagnostics of the mobile device.

Remote diagnostics for mobile devices

A middleware device opens, based on an assistance call from a mobile device, a first leg of a websocket with a system associated with a call center customer representative, and sends a SMS text message to the mobile device that includes a first authentication token. The middleware device receives, while attempting to establish a second leg of the websocket between the first middleware device and the mobile device, a second authentication token from the mobile device, authenticates the mobile device based on the second authentication token, and opens the second leg of the websocket between the middleware device and the mobile device based on whether the authentication is successful. The middleware device receives a captured display screen from the mobile device via the second leg of the websocket, and sends the captured display screen to the system associated with the customer representative via the first leg of the websocket.

Customer representative remote access for troubleshooting smartphones

An enterprise push application on a mobile device receives a registration credential for registering an enterprise application with an enterprise push server operated by a first enterprise. The enterprise push application forwards the registration credential from the enterprise push application to the enterprise push server for registering the enterprise application with the enterprise push server. An indication of successful registration of the enterprise application is received at the enterprise push application and from enterprise push server. Responsive to the indication of a successful registration, a first persistent connection between the enterprise push application and the enterprise push server to receive enterprise data from the enterprise push server and at the enterprise push application is established. The first persistent connection is in addition to or instead of a second persistent connection established by a second enterprise different from the first enterprise for routing enterprise data to the mobile device.

Push notifications for enterprise applications

Growing community of inventors

Hudson, OH, United States of America

Ying Sun