Genesys Telecommunications Laboratories, Inc.

Yi Zhang

Herbert Willi Artur Ristock

Nikolay A Anisimov

Petr Makagon

David H Anderson

Vitaliy Teryoshin

Colin Michael Leonard

A method is provided for supplementing existing interaction routines in a contact center with added capability including acts for (a) creating at least one rule having at least one rule attribute; (b) creating one or more processes, the processes integral to the rule; (c) defining the at least one rule and integral processes as a strategy; and (d) linking the strategy to the interaction routine, the link serving to cause execution of the strategy during an interaction between an entity and the routine, execution thereof promoting further interaction defined in the strategy.

Growing community of inventors

Daly City, CA, United States of America

Yi Zhang