International Business Machines Corporation

Ye Liu

Mario Alessandro Maldari

Nnaemeka Iriele Emejulu

Andrew Jason Lavery

Michael E Browne

Described are a system and method for performing an automated quality assessment on a software program under test. A test automation system executes a test on a software program Data related to the test is automatically collected. The data includes first information determined by the test automation system in response to executing the test. The data further includes second information related to the test and received from a source other than the test automation system. The first information is analyzed. A quality assessment of the software program is generated from the analyzed first information and from the second information.

Software test automation systems and methods

A method for identifying at least one participant involved in an electronic communication who is in need of technical assistance is provided. The method may include monitoring the electronic communication according to a plurality of predetermined conditions. The method may also include determining if the plurality of predetermined conditions is satisfied. The method may further include identifying the at least one participant who is in need of technical assistance based on the plurality of predetermined conditions being satisfied. The method may also include flagging the identified at least one participant for at least one follow-up action.

Identifying end users in need of technical assistance

According to one aspect of the present disclosure, a method and technique for automated time-to-value (TTV) measurement is disclosed. The method includes: initiating an installation module of an application to install the application on a data processing system; responsive to initiating installation of the application via the installation module, monitoring, via a TTV module of the application, a time period associated with the installation of the application; and recording, by the TTV module, the time period corresponding to the installation of the application.

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Belmont, MA, United States of America

Ye Liu