Alibaba Group Holding Limited

Shanghai Microport Medical (Group) Co., Ltd.

Yating Cao

Qiyi Luo

Yao Yao

Junfei Li

Yan Sun

Yue Ma

A method including acquiring to-be-processed information corresponding to a real-time video application, the to-be-processed information comprising at least one of the following: customer identity information and real-time video identification information; identifying a target object and an information intent corresponding to the to-be-processed information; determining, according to the target object and the information intent, at least one response corresponding to the to-be-processed information; and sending the at least one response to a send terminal corresponding to the customer identity information. The target object and the information intent are acquired from the to-be-processed information, at least one response is determined according to the target object and the information intent, the response is sent to the send terminal, inquiries related to live streaming sessions are effectively handled, and a client can quickly receive responses to the inquiries, thereby effectively reducing the waiting time for the inquiries and enhancing the user experiences.

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Hangzhou, China

Yating Cao