Fujitsu Corporation

Yasutaka Tanikawa

Toshiaki Hayashi

Yoshihiro Kimura

Ikuko Tachibana

Takashi Tanifuji

Tomohiro Hikita

Keisuke Horigami

Keisuke Horitgami

A monitoring apparatus for monitoring communication configurations of a plurality of client devices connected to a server, the monitoring apparatus includes: a processor for controlling the communications between the client devices and the server in accordance with a process including: receiving from each of the client devices communication condition information and storing latest communication condition information of each of the client devices; determining at a time interval whether any of client devices became incapable of communication with the server by checking the latest communication condition information of each of client devices; and upon detection of at least one of the client devices for which obsolete communication condition information is stored, issuing a notice indicating that the at least one of the client devices are incapable of communication with the server.

Monitoring apparatus for monitoring communication configurations of client devices

Modified firmware is registered and controlled, and, when a download request is received from a terminal device, unupdated firmware is determined and downloaded to the terminal device. User identification information obtained from the download request is acquired, and, if the user identification information matches the user identification information of another terminal device that is already carrying out download, the download to the terminal device that output the download request is stopped. Even when the user identification information matches the user identification information of the other terminal device that is already carrying out download, if it is determined to be a download request by an operator operation, stopping the download is cancelled so as to execute the download, and a forcible termination notification is transmitted to the other terminal device that is already executing download so as to interrupt the download thereof in the process.

Firmware distributing device, program, and method

An information processing system includes an electronic device and an information processing unit. The electronic device includes a fault detection unit; a data generating unit for generating, as data, the content of the detected fault; a data dividing unit for dividing the generated data into plural division data in the case where the data exceeds a predetermined capacity; a data compression unit for compressing each of the plural division data; an identification information adding unit for adding identification information to each of the plural compressed division data; and a data transmission unit for transmitting the plural compressed division data with the identification information. The information processing unit includes a data receiving unit for receiving the plural compressed division data, and a data restoration unit for restoring the plural compressed division data into original data based on the identification information.

Electronic device, information processing system, method of notification of a fault of an electronic device, and fault notification program

A monitored device in a monitoring system sends a notification indicating device ID of a real computer and a real-MAC address thereof in advance to a monitoring device. The monitored device determines the real-MAC address corresponding to the computer in advance on the basis of the real-MAC address and an IP address of the computer and, when a failure occurs in any of the computers, also sends a notification indicating failure information including the virtual-MAC address and the IP address to the monitoring device. The monitoring device in the monitoring system obtains the real-MAC address on the basis of the IP address and the virtual-MAC address in the failure information, groups the failure information on the basis of the obtained real-MAC address, correlates the grouped failure information with the device ID, and outputs the correlated ID.

Monitoring system, monitoring device, monitored device, and monitoring method

A connection monitoring apparatus determines whether the connection monitoring apparatus is communicatively connected to the customer apparatus at a regular connection time. When the connection monitoring apparatus is not communicatively connected to the customer apparatus at the regular connection time and the present time falls within the support contract time of a customer, the connection monitoring apparatus issues a connection fault notification. When the connection monitoring apparatus is not communicatively connected to the customer apparatus at the regular connection time and the present time does not fall within the support contract time of the customer, the connection monitoring apparatus suppresses the connection fault notification from being issued and issues the connection fault notification at the next support contract time of the customer.

Connection monitoring method, connection monitoring apparatus, and connection monitoring system

An operation monitoring apparatus monitors statuses of plural monitoring target apparatus connected to a network, by sending a connection confirmation mail, via a notification server located on the network, receiving the connection confirmation mail and an operation confirmation mail sent from each monitoring target apparatus, storing a scheduled transmission time of a next operation confirmation mail contained in the operation confirmation mail, as part of apparatus information of the monitoring target apparatus and judging, using the scheduled transmission time, whether the next operation confirmation mail has been received. The judgment is not made if a latest connection confirmation mail sent from the operation monitoring apparatus itself has not been received.

Operation monitoring apparatus, operation monitoring method, and computer-readable recording medium storing operation monitoring program

When a fault is detected by a surveillance agent mounted in a user device, fault information is reported to a maintenance center device by an electronic mail through an internet. The user device is provided with a connect confirmation unit to prepare and transmit connect confirmation mails of a plurality of patterns different in mail content, and the maintenance center device is provided with a diagnosis unit, which diagnose a mail transmission environment of the user device from the reception result of one or a plurality of connect confirmation mails received within a fixed period of time and transmits a diagnosis result to the user device by the electronic mail.

Remote maintenance system, mail connect confirmation method, mail connect confirmation program and mail transmission environment diagnosis program

The present invention provides a monitoring device configured to automatically associate devices forming a multifunctional device with support-contract information. A monitoring device configured to remotely monitor a device to be monitored connected to a network, the monitoring device including registration means which registers a group-identification information associated with an identification information of the device to be monitored, storing means which stores the support-contract information corresponding to the group-identification information, reception means which receives trouble-notification information transmitted from the device to be monitored, the trouble-notification information including the identification information related to the device-to-be-monitored, when a trouble occurs in the device to be monitored, acquisition means that acquires the group-identification information on the basis of a device-identification information of the received trouble-notification information and that acquires support-contract information from the acquired group-identification information, and display means that shows the acquired support-contract information and the trouble-notification information.

Growing community of inventors

Kawasaki, Japan

Yasutaka Tanikawa