International Business Machines Corporation

Ya Ju Yan

Yang Chen

Li Cao

Li Bo Zhang

Xiao Feng Ji

Xin Che

Li Hong Qi

Xiao Juan Chen

Zhou Kun

An automated method for determining a complexity of a task. The method includes extracting data from the plurality of historical support tickets to generate training data. The method trains a complexity model to predict a complexity value of a task associated with a support ticket using the training data. The method predicts, using the complexity model, the complexity value of a new task associated with a new support ticket.

Intelligent method to identify complexity of work artifacts

A method for navigating is provided. The method comprises, in response to input on user equipment of a first member of a group who is travelling to a destination, one or more processors acquiring current position information of the user equipment of the first member. The method further includes one or more processors sending a first message to a server. The first message includes the current position information indicating an area where the first member was when the first message was sent. The first message is for directing a member of the group, who receives the first message when passing the area, to the same destination as the first member.

Navigation by using instant messaging

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Beijing, China

Ya Ju Yan