Sap Se

Xuan Yang Dai

Yong Wu

Marc-Oliver Klein

Hongbo Ma

Feng Li

Described herein is a social media engagement engine. In accordance with another aspect of the framework, a social media message from a person (e.g., customer, prospect) is received via a social media data connector plugged into a social media interface. The social media message may be analyzed to generate processed data. At least one predefined rule is identified based on the processed data. The framework then facilitates engagement with the person according to the predefined rule.

Growing community of inventors

Chengdu, China

Xuan Yang Dai