Salesforce, Inc.

Xiuchai Xu

Aaron M Popelka

William Robert Jennings, Ii

Denise Nicole Francis

Zachary Lee McNulty

Sullivan McIntyre

Pranav Parekh

Methods, apparatuses, and computer program products are described. A system may analyze a set of communication metrics associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The system may detect an occurrence of an anomaly based on a communication metric of the analyzed set of communication metrics satisfying a communication metric threshold. The system may generate, based on detecting the occurrence if the anomaly, a data object comprising metadata associated with the anomaly. In some cases, the system may transmit, to a communication platform, a request that includes the data object, where the request is configured to cause posting of an entry of the data object into a communication channel of the communication platform that is associated with the tenant.

Techniques for cross platform communication process flow anomaly detection and display

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Sunnyvale, CA, United States of America

Xiuchai Xu